---
title: "Privacy Policy — Menciona"
description: "What data Menciona collects, how we use it, and the controls you have."
lang: en-US
---
# Privacy Policy

Last updated: June 2026

This Privacy Policy explains what personal data Menciona collects, how we use and share it, and the rights and choices you have. It applies to menciona.ai and the Menciona service. Menciona is operated by BRESSAN INTERMEDIACOES LTDA, based in Rio de Janeiro, Brazil, which acts as the controller of your personal data. We follow the Brazilian General Data Protection Law (LGPD) and, where it applies, the GDPR.

## Information we collect

Depending on how you use the Service, we collect:

- Account data: your name, email, password, language, and the team members you invite.
- Brand and site data: the domains you add, public content we crawl from those sites, and the brand summary you confirm.
- Prompts and results: the prompts you choose to track, the answers we collect from AI tools, and the audit, competitor, source, and score data we generate.
- Billing data: your plan and transaction history. Payment card details are collected and stored by Stripe, not by us.
- Usage and device data: log data, IP address, browser type, and how you interact with the Service, including via cookies and similar technologies.
- Support data: the messages and information you send when you contact us.

## How we use your information

We use personal data to provide, operate, and secure the Service; identify your brand and run your chosen prompts against AI tools; store model answers and audits so your score and trends stay comparable over time; process payments, manage your subscription, and prevent fraud; provide support and respond to your requests; send service, security, and (where permitted) marketing messages; and analyze and improve the Service, including with aggregated, de-identified data.

## AI tools and how prompts are processed

To produce your results, the Service submits the prompts you choose to third-party AI tools (such as ChatGPT, Gemini, Google AI Overview, and Google AI Mode) and records their answers. Please choose prompts that do not contain sensitive personal data, since they are sent to those external tools. Those providers process the prompts under their own terms and privacy policies, which we do not control. We are not affiliated with them.

## How we share your information

We do not sell your personal data. We share it only with service providers (sub-processors) who help us run the Service — for example payment processing (Stripe), cloud hosting and infrastructure (Cloudflare), and email delivery (Resend); the third-party AI tools we query on your behalf; professional advisers or authorities, where required by law; and a successor, in the event of a merger or acquisition.

## Your rights

Subject to applicable law, you can access your data and request a copy or export; correct inaccurate or incomplete data; delete your data or close your account; restrict or object to certain processing, and withdraw consent; request anonymization or portability; and ask with whom we have shared your data.

## Contact

Questions, or want to exercise your privacy rights? Email privacy@menciona.ai.